Introduction to Antamedia Engage
Turn every interaction into a relevant customer journey
Antamedia Engage is a customer engagement and marketing platform that brings leads, contacts, Smart Forms, campaigns, sequences, and Live Chat into one connected workspace.
It helps businesses collect customer information, understand what each person is interested in, and continue the conversation with relevant messages.
Campaigns built around customer interest
Engage supports both one-time broadcasts and automated, multi-step sequences.
A broadcast can be sent to an entire contact database, a selected list, a customer segment, or a specific group of leads.
Sequences allow messages to be sent over time. Each step can educate, follow up, present an offer, ask for feedback, or move the contact toward the next action.
Campaigns can target:
• All contacts or leads
• Selected contact lists
• Customer segments
• People with specific tags
• Leads who expressed interest in a product or service
• Contacts collected through forms, WiFi registration, Live Chat, or other sources
This means every campaign can be based on actual customer data instead of sending the same message to everyone.
Smart Forms that organize contacts automatically
Antamedia Smart Forms do more than collect names and email addresses.
Forms can ask what a person is interested in, what service they need, or what action they want to take. Based on their answers, Engage can apply tags and place them into the correct lists.
A person interested in WiFi Hotspot can enter a WiFi campaign. Someone interested in Digital Guide can receive information about guest services and upselling. A customer asking about Live Chat can be placed into a separate follow-up sequence.
This creates a structured database where every contact has context.
From first interaction to continued communication
A customer may first interact through a website form, WiFi login, survey, landing page, Live Chat conversation, or another Antamedia service.
Engage keeps these interactions connected.
New inquiries become leads. Qualified leads can become contacts. Contacts can be grouped by interest, status, location, behavior, or previous communication.
Your team can then continue the conversation through targeted campaigns instead of starting from zero each time.
Live Chat and marketing in one system
Live Chat is not separated from the rest of the customer journey.
Chat conversations can identify new leads, collect contact information, record customer needs, and create follow-up opportunities. After the conversation ends, Engage can continue communication through broadcasts or automated sequences.
This connects immediate support with long-term engagement.
One platform instead of disconnected tools
Most businesses use separate systems for forms, contact databases, email campaigns, customer segmentation, and Live Chat.
Antamedia Engage connects these functions in one dashboard.
Your team can collect information, organize leads, apply tags, create lists, build segments, launch campaigns, manage sequences, and follow customer conversations without moving data between different platforms.
The result is more relevant communication, clearer customer data, and a more controlled process from the first interaction to conversion and continued engagement.
Accessing Engage
If you are using multiple Antamedia cloud products, click Switch Product from the top menu.
Select Engage and click Switch.
Engage is used to collect leads and contacts, segment audiences, and send targeted campaigns from one platform.
Initial Setup
When Engage is not yet configured, the system displays a setup notification at the top of the page.
Click Start Setup to run the Setup Wizard.
The Setup Wizard helps you create your operator, mailbox, and sending provider in three quick steps.
After setup is completed, Engage is ready to manage contacts, communication channels, and campaigns.
Main Engage Modules
The left menu provides access to the main Engage modules.
Dashboard opens the main overview page with contacts, leads, lists, campaigns, tasks, statistics, and activity charts.
Contacts is used to manage saved contacts, leads, contact details, lists, and customer records.
Campaigns is used to create and manage targeted email, WhatsApp, and communication campaigns.
Smart Forms is used to collect leads and customer information through online forms.
Live Chat is used to communicate with website visitors and customers in real time.
Unibox is used to manage incoming customer communication from one place.
Delivery is used to review delivery status and message processing for sent campaigns.
Team & Settings is used to manage users, team access, permissions, mailboxes, sending providers, and Engage configuration.
Best Practice
Start by completing the setup wizard, then import or collect contacts, create segments, and prepare message templates before sending campaigns.
Use the Dashboard regularly to monitor contact growth, campaign activity, tasks, and customer engagement.